Refund policy

GoHybrid Refund, Return & Exchange Policy

At GoHybrid, we are committed to delivering products that meet the highest standards of quality and performance. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.

If your purchase isn't quite right, we're here to make the process simple, transparent, and fair.

By placing an order on www.gohybridstore.com, you agree to the terms outlined in this Refund, Return & Exchange Policy.

Return Eligibility

Products are eligible for return or exchange within 7 days from the date of delivery.

To qualify, the product must:

Be unused, unworn, and unwashed.
Be in its original condition with all tags, labels, and packaging intact.
Be free from stains, perfume, deodorant marks, pet hair, or any signs of use.
Be accompanied by the original invoice or order confirmation.
Successfully pass GoHybrid's quality inspection after being received at our warehouse.

Products that do not meet the above conditions may not qualify for a return or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during sale, clearance, or promotional campaigns, unless they are damaged, defective, or incorrect.
Gift Cards and purchases made using GoHybrid Store Credit.
Products showing signs of wear, washing, alteration, or misuse.
Products returned without original tags or packaging.
Hygiene-sensitive products and accessories (where applicable).
Products damaged after delivery due to improper handling by the customer.

Exchange Policy

We allow one exchange per order free of cost, subject to stock availability.

If another exchange is required, then delivery charges are applicable as per your pincode.

Exchange requests must be initiated within 7 days of delivery.

If your preferred size or product is unavailable:

You may choose another product of equal value.
If the selected product is of a higher value, the price difference must be paid.
If no suitable replacement is available, eligible GoHybrid Store Credit will be issued.

Products received through an exchange are not eligible for another exchange unless there is a verified manufacturing defect.

Refund Policy

GoHybrid currently issues approved refunds in the form of GoHybrid Store Credit.

Once your returned product passes our quality inspection:

Store Credit will be issued within 48 hours of approval.
Store Credit is valid for 6 months from the date of issuance.
Store Credit can be redeemed across all products available on www.gohybridstore.com.
Store Credit cannot be redeemed for cash, transferred, or extended beyond its validity.

Return Handling & Exchange Shipping Charges

For returns or exchanges initiated due to:

Incorrect size selection
Change of mind
Preference-based reasons

GoHybrid will arrange a reverse pickup at no additional cost, subject to courier service availability in your PIN code.

If reverse pickup is unavailable in your location, customers may be requested to self-ship the product to the return address provided by GoHybrid's support team.

Customers are requested to:

Securely pack the product in its original packaging.
Use a reliable courier service.
Share the shipment tracking details along with the original courier receipt.

Once the returned product is received, successfully passes our quality inspection, and the courier receipt is verified, the actual courier charges incurred by the customer for the approved self-shipment will be reimbursed in the form of GoHybrid Store Credit.

No Exchange Shipping Fee or self-shipment charges will apply where the return or exchange is due to GoHybrid's error, including damaged, defective, incorrect, or missing products. In such cases, GoHybrid will bear all applicable logistics costs.

Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A manufacturing defect
An incorrect product
A missing item

Please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

Your Order ID.
Clear photographs of the product.
An unboxing video (strongly recommended for faster verification).

Once verified, GoHybrid will arrange a replacement or issue full GoHybrid Store Credit if a replacement is unavailable.

Return Process

To initiate a return or exchange, contact our support team within 7 days of receiving your order.

Email: connect@gohybridstore.com

Phone / WhatsApp: +91 8282986961 / +91 9903855965

Please provide:

Order ID.
Registered email address.
Registered mobile number.
Reason for return or exchange.
Supporting photographs or videos (if applicable).

Our team will review your request and guide you through the next steps.

Reverse Pickup & Self-Shipping

Reverse pickup is subject to courier partner availability in your PIN code.

If reverse pickup is available, GoHybrid will arrange the pickup from your registered delivery address.

If reverse pickup is unavailable, customers may be requested to self-ship the product to the return address provided by GoHybrid.

The returned product should be securely packed in its original packaging.

Customers must share:

Shipment tracking details.
Original courier receipt.

Upon successful receipt of the returned product, completion of quality inspection, and verification of the courier receipt, the actual courier charges paid by the customer for the approved self-shipment will be reimbursed in the form of GoHybrid Store Credit.

The product remains the customer's responsibility until it is delivered to the GoHybrid warehouse.

Quality Inspection

All returned products undergo a detailed quality inspection.

The inspection process generally takes 2–3 business days after the returned product reaches our warehouse.

If the inspection is approved:

Your exchange or Store Credit will be processed promptly.

If the inspection is unsuccessful:

The returned product will be shipped back to you.
The return or exchange request will be closed.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, eligible products may still qualify for return or exchange under this policy.

Delivery Delays

While we work with trusted logistics partners, delivery timelines may occasionally be affected due to circumstances beyond our control, including:

Adverse weather conditions
Transportation disruptions
Public holidays
Strikes
Natural calamities
Government restrictions

GoHybrid shall not be held responsible for delays arising from such events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information while placing an order.

GoHybrid shall not be responsible for failed deliveries resulting from:

Incorrect address.
Incorrect contact number.
Incomplete shipping details.
Failure to receive the shipment after delivery attempts.

Additional shipping charges for re-dispatch, if any, shall be borne by the customer.

Fraudulent or Excessive Returns

To maintain a fair shopping experience for all customers, GoHybrid reserves the right to reject any return, exchange, or refund request if fraudulent activity, policy misuse, excessive return patterns, or suspicious behaviour is identified.

GoHybrid also reserves the right to restrict future purchases from such accounts.

Custom Shorts Policy

Custom Shorts are made specifically according to the details provided and confirmed by the customer. As these products are personalized and produced specifically for each customer, all custom orders are subject to the following terms and conditions.

1. Size & Fit

Customers are responsible for selecting the correct size before placing their order.

Custom Shorts cannot be exchanged, replaced, resized, altered, or refunded due to issues related to size, fit, or personal preference.

If the selected size does not fit, the customer will need to place a new prepaid order for the required size. The new order will be treated as a fresh custom order.

2. Custom Design & Personalization

Customers are responsible for carefully checking and confirming all customization details before the order is finalized, including:

Name and spelling
Numbers
Design
Logos
Placement
Any other personalization details

Once the order has been confirmed and production has commenced, changes, cancellations, refunds, exchanges, or modifications cannot be requested due to a change of mind or incorrect information provided by the customer.

3. Spelling Errors

If a spelling mistake or personalization error is made by the customer while providing or confirming the details, the product will not be eligible for a replacement, refund, exchange, or modification.

However, if a spelling mistake is made by GoHybrid during production despite the customer providing the correct details, GoHybrid will replace the product at the earliest possible time at no additional cost to the customer.

4. Damaged or Defective Products

If the Custom Shorts are received damaged or have a manufacturing defect, the customer must contact GoHybrid with clear photographic/video evidence of the issue.

If the issue is verified as a manufacturing or production defect, GoHybrid will arrange a replacement at the earliest possible time.

5. Final Sale

All Custom Shorts are considered final sale once production has commenced. They are not eligible for return, exchange, replacement, alteration, or refund due to sizing, fit, design preferences, or incorrect details provided by the customer.

Replacement will only be considered in cases where the product is damaged, defective, or contains a spelling/personalization error made by GoHybrid during production.

By placing a Custom Shorts order, the customer acknowledges and agrees to this policy.

Policy Updates

GoHybrid reserves the right to amend or update this Refund, Return & Exchange Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for the latest version.

Contact Us

For any questions regarding returns, exchanges, or refunds, we're happy to help.